RETURN, REFUND & EXCHANGE

 

Our policy lasts 7 days. If 7 days have gone by since your order was delivered unfortunately we can’t offer an exchange.

To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

All of Our products are non-returnable.

However, we do accept exchanges.

To complete your exchange, we require a receipt or proof of purchase.

Please do not send your order directly to us, Kindly inform our team at support@ravecotextiles.com.

Refunds

We do have a refund policy.

There are certain situations where only partial refunds are granted : (if applicable)

The ordered product is not in stock even after placing the order & you have paid for it.

Cancellation

Once we have received the order and payment is confirmed, We don’t do cancellation as the stock with us remains in limited stock and once the same is booked we can’t do the changes. We request you to contact us for the same if possible we will need to confirm the authorities for the cancellation request and the same equivalent credit will be generated for your account.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@ravecotextiles.com and send your item to 148, 2nd Floor New Cloth Market, Sarangpur, Ahmedabad, GJ, 380002, India.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later.

Shipping

To exchange your product, you should mail your product to 148, 2nd Floor New Cloth Market, Sarangpur, Ahmedabad, GJ, 380002, India.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable just like products.

Depending on where you live, the time it may take a while for your exchanged product to reach you may vary.

If you are shipping an item over Rs. 25000, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Shipping Policy

Rav Ecotextiles (“we” and “us”) is the operator of (https://ravecotextiles.com/) (“Website”). By placing an order through this Website you will agree to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations for our service.

  1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time to time there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back ordered item or if you would prefer for us to process a refund.

  1. Shipping Costs

Shipping costs are calculated during checkout based on the weight, dimensions, and destination of the items in the order. Payment for shipping will be collected with the purchase.

This price will be the final price for shipping cost to the customer.

  1. Returns

3.1 Return Due To Change Of Mind

Rav Ecotextiles will happily accept returns due to change of mind as long as a request to return is received by us within 6 days of receipt of the item and is returned to us in original packaging, unused, and in resellable condition. Return shipping will be paid at the customer’s expense and will be required to arrange their own shipping. Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.

(Rav Ecotextiles) will refund the value of the goods returned but will NOT refund the value of any shipping paid.

3.2 Warranty Returns

Rav Ecotextiles will happily honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of items.

Customers will be required to pre-pay the return shipping, however, we will reimburse you upon successful warranty claim.

Upon return receipt of items for a warranty claim, you can expect Rav Ecotextiles to process your warranty claim within 7 days.

Once the warranty claim is confirmed, you will receive the choice of:

(a) refund to your payment method

(b) a refund in-store credit

(c) a replacement item will be sent to you (if stock is available)

  1. Delivery Terms

4.1 Transit Time Domestically

In general, domestic shipments are in transit for 2 – 7 days

4.2 Transit time Internationally

Generally, orders shipped internationally are in transit for 4 – 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at the checkout.

4.3 Dispatch Time

Orders are usually dispatched within 2 business days of payment of the order

Our warehouse operates Monday – Saturday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

4.4 Change Of Delivery Address

For a change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

4.5 P.O. Box Shipping

Rav Ecotextiles will ship to P.O. box addresses using postal services only. We are unable to offer courier services to these locations.

4.6 Military Address Shipping

We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.

4.7 Items Out Of Stock

If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.

4.8 Delivery Time Exceeded

If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

  1. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

  1. Parcels Damaged In Transit

If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.

  1. Duties & Taxes

7.1 Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the website

7.2 Import Duties & Taxes

Import duties and taxes for international shipments may be liable to be paid upon arrival in the destination country. This varies by country, and Rav Ecotextiles encourage you to be aware of these potential costs before placing an order with us.

If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to Rav Ecotextiles at the customer’s expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.

  1. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

  1. Insurance

Parcels are insured for loss and damage up to the value stated by the courier.

9.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

9.2 Process for parcel lost in transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the package lost.

  1. Customer service

For all customer service inquiries, please email us at support@ravecotextiles.com